Placeholder case study. Replace the client details, figures and narrative below with the approved version before publishing.
The situation
The bank wanted to reach customers in areas where a branch would never pay for itself. The operational risk was clear: an agent takes cash, the terminal loses connectivity mid-transaction, and the customer’s account is never credited.
What we built
An Android agent terminal with biometric and PIN authentication, real-time core banking integration, and an idempotent transaction protocol in which every operation carries a client-generated key. A transaction either completes exactly once or reports an unambiguous failure — never a “maybe”.
A settlement reconciliation job runs continuously against the core banking ledger and flags divergence within minutes rather than at day end.
Outcome
Cash-in, cash-out and remittance services extended to rural outlets, with agent float forecasting to warn before an outlet runs dry.